Complex PolyVox

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our journey in building conversational AI

The Magic Triangle of Dialogue Data Collection

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Paweł Budzianowski

22 Mar 2019 - 9 minutes read

Data is the driving force behind all our machine learning models. Although the word data itself buzzes a lot, the craft of getting and leveraging data for building conversational AI is unknown to many. At PolyAI, we put as much effort in creating cutting-edge conversational systems as in mastering data collection, because we know that a good AI system never comes for free.

Neural Language Understanding of People’s Names

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Matthew Henderson

15 Feb 2019 - 7 minutes read

This is a deep-dive into one of the problems we face when we model dialogue: understanding mentions of people’s names in a restaurant booking system. This article presents how we approached the problem and solved it using some creative neural network structures.

Towards AI-Assisted Customer Support Automation

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Tsung-Hsien Wen

5 Feb 2019 - 5 minutes read

There is a growing need for automating customer support using the latest AI technology, and it has the potential to completely change the industry landscape. The following roadmap outlines how PolyAI plans to achieve the ambition through step-by-step milestones, which also provide insights to contact center owners on how technology can be leveraged to transform their businesses.

Moving from Engineering to Orchestrating Conversations

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Tsung-Hsien Wen

21 Jan 2019 - 7 minutes read

The idea of engineering chatbots has failed us for way too long. It’s time to embrace a new philosophy and start orchestrating conversations, through data! At PolyAI, it has been the cornerstone of an approach which has empowered us to innovate and challenge the status quo.

The Age of Personal Assistants: More Machine Learning, Less Hand-Crafting!

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Nikola Mrkšić

1 Mar 2018 - 6 minutes read

Personal assistants such as Alexa and Siri are everywhere, but have trouble handling any tasks more complex than setting an alarm or playing songs on Spotify. PolyAI is a new London-based startup with a next generation platform for building voice-based agents. We use machine learning to handle complex tasks across different application domains, in a wide array of world languages.

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